Shire pioneers service technology
The Manjimup Shire Council team is being innovative in its quest to improve customer service by being the first adopter of local government technology Datascape.
A service from the company Datacom, Datascape is a smart council and community cloud solution to process and address service requests.
As part of the system, people living within the Shire of Manjimup fill out a form from the council’s website and the information will be sent to Datascape in the form of a service request.
“What we’re trying to do is make sure that through either Antenno, where people can submit requests, it automatically goes through to the system and has work flows to see that it goes to the right person in the council,” Datacom local government solutions director Mark Matijevic said.
Manjimup shire president Paul Omodei said Datascape was cost effective, because it was priced per number of rating assessments and allowed the council to choose what it needed to start with and add functionality as it progressed.
“The implementation of additional Datascape functions will continue through 2019, including the linking of the Antenno app reporting function directly through to the service request module,” he said.
Further stages of Datascape implementation will include finance and rates, rate payments, building and planning regulations, licences, permits and animal control.
Mr Matijevic said the Manjimup shire had been an ideal partner to be the inaugural Datascape provider.
“With Manjimup, there was a real willingness to connect to their community,” he said.
“We saw that as the type of partner that really suited us, one that wanted to connect to the community.”
Manjimup shire chief executive Andrew Campbell said Datascape was a method of innovating co-operating services that had not changed in 20 years.
“This is a way the Shire of Manjimup is able to connect with its community in an efficient and productive way to achieve outcomes for the community that really suits the current technology that’s out there,” he said.
Get the latest news from thewest.com.au in your inbox.
Sign up for our emails